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PLEASE READ THE FOLLOWING INFORMATION
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Before you book in your support call with the KO Moto Support Team it is important that complete the following tasks prior to your support call taking place. Each call will have to be manually approved by us. Once this happens you will receive an email confirming your appointment time. Appointments are on GMT time NOT USA time.
1. SIGN UP TO DISCORD USING THE LINK PROVIDED BY US AND INSTALL DISCORD ON YOUR PC / LAPTOP.
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We take support calls using Discord. The link for the discord channel should have been sent to you after your order. If you require a link please send us an email to info@ko-moto.com. It will be greatly beneficial to have the ability for you to share your screen so we can go through the controller settings with you live and explain how everything works.
2. Please email info@ko-moto.com and provide your receipt for the product you need support with.
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No support session will be approved with out a valid receipt or proof of purchase.
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Once you have provided the proof of purchase then we will email you the link to our private server on discord.
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